A Guide to Computer User Support for Help Desk and Support Specialists 5th edition
ISBN:113318782X
ISBN13:9781133187820
Publisher:CENGAGE Learning
Author:Fred Beisse
A Guide to Computer User Support for Help Desk and Support Specialists Description
A Guide to Computer User Support for Help Desk and Support Specialists 5 Edition Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.